Justin R Trekell

9815 Cedar Brooke Drive • Shreveport, Louisiana • 71115

(337) 315-1343 • jtrekellj@gmail.com

OBJECTIVE: Seeking position as an Information Technology Specialist.

KEY QUALIFICATIONS

   •Secret Clearance            •Troubleshooting             •Leadership

   •Security+                        •Desktop Support           •Vulnerability Assessments

   •Network +• Information Assurance •Attention to Detail

   •Accreditation                  •Customer Service         •Active Directory

EXPERIENCE

2012-Present Radio Communications Supervisor, U.S. Army

•Awarded Army Achievement Medal for the timely deployment and troubleshooting of over 700 Cisco switches as part of the Joint Base San Antonio network modernization project resulting in greatly enhanced network infrastructure.

• Received the Army Commendation Medal for the coordination of six satellite communication teams at remote sites in El Salvador maintaining vital communications between remote sites which in greatly improved productivity and safety.

•Supervised a four man help desk providing customer support in a multi-national operations environment with severely limited resources.

•Imaged, maintained, and troubleshot Windows systems on classified satellite based networks which entailed applying great attention to detail to ensure network security. Ensured that all systems met accreditation and Information Assurance requirements while deployed to austere environments.

•Fielded and administered portable information package utilizing Broadband Global Area Network (BGAN) technology to Panama providing mobile access to classified networks with zero security incidents.

•Provided daily reports via phone and email from deployed environments to senior executives on the status of network and information systems.

•Responsible for educating users on importance of use of encryption and information assurance best practices when handling sensitive information and personal information.

•Acted as Subject Matter Expert for multiple missions to Central America providing technical consultation on network and information system requirements.

•Responsible for providing monthly performance evaluations to 8 personnel.

 

2008-2011 Information Assurance Officer/ System Administrator, U.S. Army

•Lead System Administrator/Information Assurance Officer for 4000 person organization. Maintained, advised, and enforced Information Assurance policies and regulations for classified and unclassified networks consisting of over 1500 client systems, 3 Video Teleconference suites, 200 printers, 20 digital senders, and 40 VOIP systems.

•Performed Help desk duties by providing technical support to customers via telephone, trouble tickets, and email to resolve issues with Microsoft Office, Cisco VPN, digital senders, printers, and Cisco VOIPs.

•Supervised 11 Help Desk technicians ensuring trouble tickets were completed in a timely manner and customer service was the first priority of team members by keeping tickets organized and prioritizing incidents.

•Provided daily communication reports via phone and email to technical and non-technical senior executives on the status of network and information systems.

•Administered over 2000 user accounts and multiple security groups through Active Directory.

•Ensured all users met Department Of Defense annual Information Assurance requirements.

•Responsible for ensuring that threats identified by vulnerability assessments were quickly responded to and all vulnerabilities quickly patched.

•Prepared and maintained network accreditation plans for 14 buildings

•Coordinated with Network Enterprise Center to ensure seamless migration to enterprise email as well as supervising customer support to end users.

•Scheduled, operated, and provided troubleshooting as necessary for Video Teleconferencing suites and desktops.

•Responsible for providing monthly performance evaluations to 11 personnel.

 

2007-2008 Alternate Communication Security (COMSEC) Custodian/ System Administrator/ Wireless Telephone Officer, U.S. Army

•Performed Help desk duties by providing technical support to customers via telephone, trouble tickets, and email to resolve issues with Microsoft Office, Cisco VPN, digital senders, printers, and Cisco VOIPs.

•Created a help desk Standard Operating Procedure (SOP) that greatly improved trouble ticket response time and streamlined the training of new help desk personnel.

•Provided technical customer support to senior executives utilizing personal problem solving and troubleshooting skills.

•Created and maintained network and Microsoft Exchange user accounts and provided customer support for user account issues.

•Scheduled, operated, and maintained Video Teleconference suites and desktops and provided technical support as needed.

•Responsible for providing monthly performance evaluations to 8 personnel.

•Ensured 100% availability of all COMSEC resources to 55 accounts

EDUCATION

·  United States Army Radio Operator/Maintainer, Honorably Discharged

·  University of Louisiana at Lafayette 108 Hours earned in Business Systems, Analysis, and Technology

CERTIFICATIONS

·  Comptia Security+ CE

·  Comptia Network+ CE

·  Comptia A+ CE